Senior IT Technician | Surrey County Council

Join Us as a Senior IT Technician at Surrey County Council

Employer

SURREY COUNTY COUNCIL

Location

Reigate

Salary

£34,356 - £37,101 per annum

Closing date

4 Dec 2023

Overview

Starting salary: £34,356 per annum for a 36-hour work week. At Surrey County Council, our User Experience team caters to a diverse clientele with varying IT needs. We ensure quick, tailored support for all customers, irrespective of their IT proficiency. Our goal? To deliver top-notch service regardless of where our customers work—home, office, or any flexible workspace.

About the Role

As a Senior Technician, you provide remote and face-to-face support in our office setting five days a week. You'll receive a laptop, mobile phone, and access to a work vehicle to facilitate your tasks. Effective communication in plain English is key as you manage your workload and update customers on their Service Requests using their preferred contact mode.

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Collaboration with colleagues is crucial as you collectively strive to meet team targets while ensuring every staff member has functional IT equipment. Beyond your routine workload, you'll also engage in projects, aiding in planning and execution within agreed timescales.

Qualifications

We're seeking candidates with solid hardware and software skills, encompassing device re-imaging, troubleshooting, repairs, and updates. Familiarity with ITIL processes and maintaining detailed Service Request notes visible to customers and colleagues is essential. A full UK driving license and three years of relevant experience are also required.

Application Details

The job application closes on 04/12/2023 at 23:59, with interviews scheduled between 11/12/2023 and 22/12/2023. Apply online by clicking the button below.

Benefits

At Surrey County Council, we value work-life balance and offer flexible arrangements where possible. If relevant, you'll receive a laptop and mobile, 26 days of annual leave (increasing to 28 after two years), a competitive pension, and the option to join our car lease scheme. For more information on the benefits we offer, visit our website.

Contact details

For an informal discussion please contact Isabella Valiant on 07896 277909 or by e-mail at isabella.valiant@surreycc.gov.uk.

Our Commitment

We're committed to being a Disability Confident Employer. If you meet the minimum criteria and declare a disability in your application, you'll be offered a guaranteed interview. We strive to be an inclusive employer, welcoming applications from all underrepresented groups. Our application and onboarding process accommodate reasonable adjustments for interviews and roles.

We eagerly await your application. Closing date 4 Dec 2023 Hurry UPPP!!